Terms of Service

1. Agreement

These Terms of Service ("Terms") are a contract between you and Sankofa ("we", "us"). By creating an account or using the service, you agree to these Terms, our Acceptable Use Policy and our Privacy Policy. If you use the service for an organisation, you confirm you have authority to bind it. If you don't agree, don't use the service.

2. The service

Sankofa lets you verify sending domains, send transactional and (where permitted) bulk email through a dashboard and API, and track delivery, bounces and complaints. Email is delivered through Amazon SES, so your use is also subject to Amazon's terms and policies, and we can be required to act on them.

We may improve, change or remove features. We will try to give notice of changes that significantly reduce what you can do.

3. Your account

You must be at least 18 and give accurate information. You're responsible for everything done under your account and API keys, so keep them secret and revoke any that may be exposed. Tell us promptly if you suspect unauthorised use.

One person or organisation may not create multiple accounts to get around a limit, suspension or credit balance.

4. Sending rules

You may only send email in line with our Acceptable Use Policy. You must own or be authorised to use each domain you send from, and you must have your recipients' consent to email them. You are solely responsible for the content of your emails and for compliance with the laws that apply to them.

5. Credits, prices and payment

Sankofa is prepaid. You buy email credits and each recipient of an email uses one credit. The current price is GHS 5 per 1,000 credits, sold in multiples of 1,000. The price shown at checkout is the price you pay. We may change prices for future purchases, but not for credits you've already bought.

Payments are processed by Paystack in Ghana cedis (GHS) by card, mobile money or bank transfer. Paystack's terms apply to the payment itself, and you authorise us to charge the amount shown. Credits are added to your account when Paystack confirms payment. Taxes, if any apply, are your responsibility unless we state otherwise.

If a message can't be sent because of a problem on our side, or your request is rejected before sending, the credit for it is returned to your balance automatically. Credits are not spent on messages we refuse to accept.

Unless the law says otherwise, purchased credits are non-refundable and cannot be exchanged for cash. If you were charged incorrectly, or charged but not credited, contact us and we will fix it.

6. Suspension and termination

You can stop using the service or ask us to close your account at any time.

We may suspend or terminate your access immediately if you break these Terms or the Acceptable Use Policy, if your sending harms our reputation or our provider relationships, if we are required to by law or by Amazon, or if your account poses a security risk. Where practical and safe, we will tell you why and give you a chance to fix the problem first.

If we end your account for reasons other than your breach, we will refund the value of any unused credits. If we end it because of a serious violation, unused credits are forfeited.

7. Your data and content

You keep all rights to your content and your data. You give us a limited licence to process it only to provide the service, including passing it to our email and infrastructure providers. How we handle personal data is described in our Privacy Policy.

The Sankofa name, logo, software and documentation belong to us. We give you a limited, revocable, non-transferable right to use them while your account is active. You may not copy, resell or reverse-engineer the service except where the law allows it.

8. Availability and support

We work hard to keep Sankofa running, but the service is provided without a guaranteed uptime level. Email delivery also depends on third parties (recipient mail servers, spam filters and our email provider), so we can't guarantee that any message will be delivered, delivered on time, or placed in the inbox. Support is provided by email at info.sankofa.dev@gmail.com.

9. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

10. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the event that gave rise to the claim.

Nothing in these Terms limits liability that can't be limited by law.

11. Indemnity

You agree to defend and compensate us against claims, losses and costs (including reasonable legal fees) arising from your emails or content, your recipients' complaints, your breach of these Terms or the Acceptable Use Policy, or your breach of any law.

12. Changes to these Terms

We may update these Terms. We will post the new version with an updated date and tell you about material changes in the dashboard or by email. If you keep using the service after a change takes effect, you accept the new Terms.

13. Governing law and contact

These Terms are governed by the laws of the Republic of Ghana. Any dispute we can't resolve informally will be handled by the courts of Ghana, unless mandatory law gives you the right to go elsewhere.

Questions about these Terms? Contact us at info.sankofa.dev@gmail.com.